The Download Camera Report provides a method for collecting specific information regarding the camera status for the MOBOTIX support team. The camera creates an e-mail file (file name extension
.eml) that contains the information of the selected sections; this file can be sent using an e-mail application.
|Camera Info||Includes the current camera status in the report.|
|Live Image||Includes the current live image in the report.|
|Event Image||Includes the last event image in the report.|
|Image Profile||Includes an image according to the image profile in the report.|
|Camera Configuration||Includes the camera configuration in the report.|
|Full Camera Report||Includes a file with extended internal information on the camera status in the report. This report includes the following sections (you do not need to add them manually): System Messages, Web Server logfile, Storage Failure logfile and VoIP logfiles.|
|System Messages||Includes the system messages in the report.|
|Web Server Logfile||Includes the web server logfile in the report.|
|Storage Failure Log||Includes the log of the storage failure detection in the report.|
|VoIP Logfiles||Includes the VoIP logfile and the status in the report.|
|Graphics and Sound Files||Includes the graphics and sound files from the media archive in the report.|
|SSL Certificates and Keys||Includes the SSL certificates and private keys of the camera in the report.
Note: From a cryptographic point of view, these certificates/keys are considered compromized and must not be used any more.
|JSON-based API||Includes the status and information of the JSON-based API, including the JSON configuration in the report.|
|Remove Passwords||Deletes all stored passwords from the camera report.
Note: Only include the passwords, if this is absolutely necessary for solving a support case.
Activate the desired sections, click on Download and save the report file on your computer. Open the file in an e-mail application and send the e-mail to the MOBOTIX support team (for further information, please go to the MOBOTIX website www.mobotix.com and open the Support section).